eero Slow Speeds

How to Fix the Eero Slow Speeds Problem?

What’s wrong with your Wall-to-Wall Wi-Fi hub and beacon network? Keep reading for detailed instructions on how to fix the issue. Our Guide to understanding Wi-Fi Mesh speeds will help you make sense of your eero app speed test results and address any other concerns regarding eero slow speeds capabilities.

Readers who will benefit from this article:

If you have had a Rogers technician install Wall-to-Wall Wi-Fi powered by eero in your home and are now seeing lower-than-anticipated Wi-Fi speeds, this article is for you.

Have you recently installed Wi-Fi Mesh, only to discover that your network is moving at a snail’s pace compared to your expectations?

We understand how frustrating this is and express our condolences. The purpose of eero’s Wall-to-Wall Wi-Fi system is to provide a continuous, uninterrupted signal across your entire home. If that’s not the case and you’re still having connectivity or eero speeds slow issues after trying the steps below, you’ve found the right place to start troubleshooting.

Step 1: Inspect Your Equipment

Determine whether slowness affects only one or all of your devices if you aren’t getting the speeds you anticipate. If it’s just happening on one device, try turning Wi-Fi off and on again. Attempt a device reboot if that doesn’t work.

Run a network health check in the eero app (Menu > Help > Troubleshooting) if the problem persists across several devices or the previous solutions did not work. If none of the preceding steps helped, checking your network speed is the next step.

Step 2: Measure Your Pace

Remember that there might be significant variations in speed test results for several reasons.

The eero app is where you should begin your speed tests.

How Fast Is the eero App?

It’s important to know a few facts about the eero app speed test:

The eero app only measures the download and upload speeds between your Wall-to-Wall Wi-Fi router and a nearby server on the Internet.

You can expect a tight correlation between the eero slow speeds reported by the app and the speeds you receive with your Rogers Internet plan.

The speeds reported by the app and those provided by Rogers IgniteTMGigabit Internet (up to 1 Gbps download and up to 30 Mbps upload) should be comparable.

Your home Internet connection may malfunctioning if the speeds recorded by the eero app are much lower than the speeds offered by your plan.

If this is the case, we encourage you to get in touch with us so that we can be of further service.

If the speeds given by the eero app speed test were similar to those provided by your Internet subscription, but you are still not obtaining the speeds you expect on your devices, an Ookla speed test may be the solution.

Ookla’s Speed Test:

Considerations for the Ookla Speed Test

Whereas the eero app only reports download and upload speeds between a local server and your Wall-to-Wall Wi-Fi hub, the Ookla speed test displays download and upload speeds from the Internet to the device performing the test (i.e., mobile phone or computer, etc.).

Ookla will likely display slower speeds than the eero app since Wi-Fi-connected devices encounter more speed barriers than devices connected directly to the Internet via Ethernet cable (such as your Wall-to-Wall Wi-Fi hub).

What is the procedure for initiating an Ookla speed test?

Look at your connection speed with if you’re at a computer. You may also use the Ookla Speedtest app (available on iOS and Android) if you’re using a mobile device.

To what location should I go to do the speed test, and what should I be searching for specifically?

The speed test should be done from various rooms in the house. You should also run the test around your Wall-to-Wall Wi-Fi hub, where speeds should be at their peak, to serve as a point of reference.

The next step is to determine whether or not there is an issue with your home Internet connection if your speeds are consistently substantially slower than what is stated for your subscription.

If this is the case, we encourage you to get in touch with us so that we can be of further service.

Third, try some simple diagnostics to see what’s wrong.

Proceed to the next section if you are experiencing unusually slow speeds (in the single digits).

Simply restarting your Wall-to-Wall Wi-Fi hub should do the trick.

If your Wall-to-Wall Wi-Fi hub is acting up, try disconnecting the power line from the back, waiting 30 seconds, and then plugging it back in. In some cases, this is the solution to connectivity problems.

The LED will go from solid white to a white flashing pattern during startup. To get up and to run and start transmitting takes roughly one minute. The LED will return to its normal, bright white state when the cycle is complete.

Try a new modem battery:

Some connectivity and performance difficulties with your Rogers modem may be resolved by simply restarting it. Wait 30 seconds without powering your modem, then reconnect the power cord. The time required to restart can vary widely between models.

Don’t worry if this doesn’t work for you; we’ve got additional advice below.

Fourth, move to more complex troubleshooting.

Have you changed a critical option in the eero app’s settings menu?

Does a Rogers technician install your eero whole-home Wi-Fi system? If so, that person would have activated Bridge Mode on your eero. If you want your eero network to work with your Rogers modem/router, set it up like this.

If you disable Bridge Mode on your Wall-to-Wall Wi-Fi hub, your Wi-Fi devices will still be able to access the Internet; however, they may not perform as well.

Double NAT occurs when two devices in the network’s backhaul (in this case, your Rogers modem/router and your Wall-to-Wall Wi-Fi hub) try to act as a router.

Upcoming Actions: Put your Wall-to-Wall Wi-Fi hub back into Bridge Mode to fix the Double NAT problem. Launch the eero app and proceed as follows:

Use NAT and DHCP.

Once you’re done, select Bridge and Save.

Mark the box labeled “Reboot required” and proceed with the reboot.

Your Wall-to-Wall Wi-Fi hub will be in Bridge Mode after a reboot, fixing the Double NAT problem.

Is there anything else that could be affecting the speed of my connection?

The most important thing you can do to guarantee that your Wall-to-Wall Wi-Fi system covers your entire home with fast, dependable eero slow wifi is to place the hub and beacon(s) in optimal locations.

You should place your Wall-to-Wall Wi-Fi hub and beacon(s) at least twenty to thirty feet away from potential interference sources.

Check out Best practices for installing an eero mesh Wi-Fi system to learn more about where to put your eero hubs and repeaters (s).

If you have any other questions about how to fix eero slow speeds, please contact us anytime at We hope to hear from you soon!

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